Competent, Quality Consulting and Solutions.
Garrett Miller, Author, Keynote Speaker

#1.  Bart Jackson:  It cannot be an accident that your consulting firm CoTria embraces such a great concern for the human talent within a company.  Do you have a particular personal story that led you to this emphasis?

Garrett Miller:  I spent ten plus years as a manager in a Fortune 50 company and loved the process of building and leading a team. What I didn’t enjoy about managing was dealing with HR issues. I quickly discovered that the HR issues I and other managers were struggling with were similar; they tended to surround several key qualities. I began to concentrate on hiring candidates who clearly possessed these qualities and found that I was able to build what I call low maintenance teams. As I began to hire candidates who possessed WHIM,  I found the joy of managing return.  

#2.  Bart Jackson:  There is a great deal of lip service among larger companies that people are the corporation's greatest asset.  Do you think business is actually taking this truth to heart? Are we beginning to practice this belief or do you see most firms placing their people on the liability side of the ledger?

Garrett Miller:  The fact is that people are a company’s greatest asset. No one can deny this. Do companies treat their employees in light of this fact? I find organizations that value their employees tend to invest in them. I’ve worked for organizations who genuinely cared for their workforce and ones that did not, and the organizations that did care, always exceeded expectations.  Notice, I used the word genuinely, when describing how leadership needs to care; empty phrases, promises, and tchotchkes won’t cover up true motives.

Whether hiring the next CEO or mail clerk, I believe that when organizations hire the right qualities (WHIM) they are going to attract and keep people that are committed to success. 

# 3.  Bart Jackson:  There's always a great lure to hire top talent, even if the individual does not particularly play well with others.  Can you train someone to be a good team player - to blend her energies with others - or is the most profitable move simply to amputate the talented, non-team player?

Garrett Miller:  As an example, the sports arena is filled with individuals who have amazing talent but lack one or two of the necessary WHIM qualities. These players often wind up being a disappointment because they never lived up to their potential. Can you teach someone how to play nicely with others? I find that these types of people, though talented, lack what it takes to be on a low maintenance team and may drive away those who are productive and valuable. Firing someone is never a pleasant or easy process. My philosophy is to spend more time upfront and make sure these qualities are all accounted for prior to hiring.

#4. Bart Jackson:  You have mentioned WHIM several times, what does WHIM stand for and does a manager need to hire all four of these qualities?

Garrett Miller:  WHIM is an acronym that stands for:  Work Ethic, Humility, Integrity and Maturity.  What makes these qualities unique is that most managers are not able to teach them.  These qualities are usually learned in a candidate’s formative years – in the classroom of life.  To your question about hiring all four qualities, I teach that you need to have evidence of all four before you make an offer.  Surround yourself with excellent people and you will set yourself up for success. 

#5. Bart Jackson:  Your latest book, “Hired Right Out of College”, also guides the job seeker into adopting the best possible stance and qualities.  What is the greatest blunder you see novice job-seekers making?  If you could grab them by the shoulders, what one warning would you give?

Garrett Miller:  The one piece of advice that I’d like to give each job seeker is to take time to evaluate where their gifts and talents lie.  Understand what your greatest assets are and then seek to put them to use.  Though there is value to anyone who reads the book, I want to equip job seekers with the tools to answer that question as early as possible.  For many, that begins with choosing a major based on where they think their natural interests and talents lie.  Finding joy, satisfaction, and fulfillment in a career comes when we find our calling in life.

 #6.  Bart Jackson:  After a successful career in corporate, an entrepreneurial plunge into founding the flourishing CoTria, and two very well received books, what's next for Garrett Miller?

Garrett Miller:  Like many authors, I have several more books in the works.  I enjoy writing and speaking on career related topics.  I believe these books and topics are so relevant today, with unemployment and college expenses on the rise, it is important to get the right answers so that we have greater focus on our goals.  CoTria, my productivity training company, continues to grow and I have my hands in several other exciting ventures as well.  I’m blessed to have opportunities and resources that allow me to continue to push and grow.  I hope these books equip others to do the same.

Garrett Miller is a workplace productivity coach and trainer, keynote speaker, and author of Hired Right out of College and Hire on a WHIM: The Four Qualities that Make for Great Employees. He is president and CEO of CoTria, a company that provides time-saving solutions to help clients manage more efficiently, and is known for his extensive experience in hiring, training, attracting, and retaining top talent.

Listen to Talented People Radio's interview with Garrett Miller

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